[ 24/7 Care ]

Shibolux Care Center

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[ Getting Started ]

Before First Use

  • Use purified or distilled water.
  • Use genuine Shibolux towels.
  • Water only—do not add oil, fragrance, alcohol, or cleaning liquids.

P51 Quick Start

Load → Fill → Select → Start. Wait for the ready indication before use.

B2 Quick Start

Load → Fill → Select your settings → Start. Follow the B2 guide for model-specific operation.

How-to Videos

 Frequently Asked Questions

Find quick answers to common issues, from flashing indicator lights to towel jams.

Click a question to watch the video tutorial.

Q: Why the Temperature Indicator Is Flashing.

The machine is not ready yet. Wait until the temperature indicator remains solid before starting, according to the supplied care guidance.

Q: What Should I Do If the Water Light Is Flashing?

A: Refill the water tank with purified water. Do not fill above the yellow MAX line.

Q: What Should I Do If the Towel Light Is Flashing?

A: Open the towel compartment and reload with compatible compressed towels.

Q: Why Does My P51 Beep When Loading Towels?

A: The P51 holds up to 20 compressed towels (4006S). Use the release tabs to remove excess towels, and avoid pressing down too hard.

Q: What If a Towel Gets Stuck in the Dispensing Slot?

A: Gently push the towel back into the compartment, use the release tabs, and remove the expanded towel.

Q: What If Towels Are Stuck in the Compartment and Won't Release?

A: Unplug the machine, let it cool, and empty the water tank. Remove the bottom access plug, then carefully push the stuck towels out from below using a suitable long, thin tool. Reinstall the plug before use.

Q: How Should I Store The Machine Long Term?

Unplug before cleaning and drain remaining water before long-term storage. Follow your model manual for complete care instructions.

[ Warranty ]

12-Month Limited Warranty

Your Shibolux Instant Heating Towel Machine is covered by a 12-month limited warranty from the date of purchase.

Connect the final approved Warranty Policy before launch.

About the temperature setting

The setting refers to the machine’s internal water-temperature setting, not the actual towel temperature. Always check the towel temperature before use.